Shipping & Delivery Policy
Daly Export's online shop provides you with an enjoyable and unique shopping experience for the best electronic products and systems while having them delivered to you wherever you are.
- Inside Greater Cairo and Giza: from one to three working days
- Other provinces: from two to four working days
Please provide us with a detailed and clear address to ensure the success of the delivery process
Shipping fees are determined according to the province or location of the customer; it will be calculated when the address is entered in the shipping information during the check out process.
Shipping and Delivery Policy:
- After making a purchase through our website and checking out, the customer will receive an email with the order details to confirm that the order has been registered.
- When the order is processed and out for delivery, the customer will be contacted by the shipping representative / courier to follow up on the delivery process.
- The products will be delivered to the delivery address specified by the customer during placing an order, the delivery address and contact data should be written correctly as incorrect shipping data will lead to a delay in the delivery of the shipment.
- Please note that orders placed after five in the evening will be processed as of the next day, except for official holidays.
- If the customer is not satisfied with the purchased product, the customer can exchange or return it according to the exchange and refund policy.
- If the registered phone number is incorrect or the address is incomplete; the company might not be able to reach the customer according to the mentioned reasons, we regret that the order will be cancelled without any responsibility on the company and the customer will be notified through the email used during purchase.
- It may take longer to deliver the order to the customer during official holidays, please bear with us while preparing your order for shipment; we work hard to provide the best service and quality to our customers.
- If the customer did not receive the order within the specified delivery period, the customer should contact the company through the hotline 16584.
- An order cannot be modified or changed. In this case, the customer must cancel the order and place a new one, or contact customer service through the hotline 16584.
- In the case of a customer returning the shipment immediately to the shipping representative once received, and decided not to purchase the item, the customer pays for the shipping fees to the courier. If a customer encounters a problem with the shipment and wants to return or exchange, this should be according to the exchange and refund policy.
- Prices may change at any time, but for previously placed and confirmed orders the price does not change. Daly Export strives to provide the best and most accurate description of the products offered on the website, but for more details or assistance kindly call the customer service on the hotline 16584.
Regarding rejected or deferred orders:
- If it happened that the customer was unable to receive the order for any reason or wanted to cancel the order, the customer must contact the customer service on the hotline 16584.
- The purchased order cannot be modified. In this case, please cancel the order and place a new one.